Greta news, sent off the email, thanks for the help.

Well this worked however now I seem to have lost all my games for the last year which are the ones I needed to restore due to a corrupted file in my iPhone backup/restore file. Will I be able to recover them?

I seem to be having the same problem with the iOS version also, used the stored password and user ID from the options/admin website on the mobile app. Also attempted to login from my desktop computer (used stored login data from the keychain) and this also failed however I did note that my ID on the...