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TD called back on penalty
Posted: Sat Sep 29, 2012 8:03 am
by jks0157
Last night I had a TD run that was called back on a penalty. I entered the play as it happened and then entered the penalty along with 'repeat down' but it still gave the TD score. Is this a flaw? Or am I missing something?
Re: TD called back on penalty
Posted: Mon Oct 01, 2012 8:09 pm
by FTMSupport
If you can do an Options -> Export and email your customer ID, which game, and which play to
support@iscoresports.com, we can take a look at your data to see what is going on.
Re: TD called back on penalty
Posted: Tue Oct 02, 2012 6:28 pm
by jks0157
Not sure if emailing it will do any good now. When I saw it gave a touchdown on score, I used 'undo' and then made it so they play went to the one yard line so that score would stay the same. So my data probably will not show what actually happened. But I can still email it if you like.
Re: TD called back on penalty
Posted: Tue Oct 02, 2012 6:48 pm
by FTMSupport
If you have already removed the play, then you are right, it will not help. If you ever have a situation where it does not look like things are scored right, you can do an export and email us your customer ID, and we can take a look at your data.
Re: TD called back on penalty
Posted: Wed Oct 03, 2012 3:35 am
by jks0157
Since I am using Twittercast and Scorecast, I do not want the scores being sent out incorrectly so I will always have to 'undo' anything like that.