June 18 - UNSUCCESSFUL EXPORT - Issue Update

[OhioTex]

Currently experienceing Internet issues beyond iScore control causeing UNSUCCESSFUL EXPORT. See thread for more info and updates by FTM... viewtopic.php?f=5&t=1878" onclick="window.open(this.href);return false;

[OhioTex]

It appears there is some connectivity issues to our hosting provider. For any "technical folks" out there, if you run a:

"tracert data.iscorecentral.com" you may see some issues with some of the hops.

We are hoping these are cleared up shortly.

We would recommend not doing an import during this period of time. If you happen to do an import that says it is Successful, but do not see your data, do NOT do an export. You can try and import again, and you should eventually get a Success. It would be better to wait for this issue to clear up however. Unfortunately this is part of what we have to deal with on the internet.

Thank you for your patience on this matter.

[OhioTex]

We have been on calls with tech support at our hosting provider, and they are looking at the issue today as well.

[jinksembry]

When will this issue be fixed.. I have scored several games!!!

[jinksembry]

This is getting annoying... When will be fixed

[cupboardguy]

It's been working for a couple hours now.... from Georgia.

[FTMSupport]

GoDaddy just notified us that it is now working. They have not given us an explanation for the failure, but our guess it is something they are embarrassed about as all their initial ideas that involved something wrong with our end they readily gave detailed information about. Now that it is resolved, all they said is that it is resolved. We will still be trying to get an explanation for the failure, and intend to migrate to another host as soon as there is a good opportunity to do so.

Thank you again for all your patience in the matter.