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Color Settings on Website set to FFFFFF (White)

Posted: Fri Mar 16, 2012 6:51 pm
by bruinsbaseball
I was in the Settings on my new team page, changing the colors to match our team colors. I don't know how it happened, but the majority of colors got reset to WHITE - FFFFFF. Now, I can't see anything! I can't locate icons to click, or see the areas where I might be able to enter new colors and get to a point where I can reasonable recover. Would it be possible for a site administrator to reset my pages to the original defaults? Thanks in advance. - bruinsbaseball

Re: Color Settings on Website set to FFFFFF (White)

Posted: Fri Mar 16, 2012 9:07 pm
by gbm47
That happened to me the other day. They promptly fixed it though for me.

Re: Color Settings on Website set to FFFFFF (White)

Posted: Fri Mar 16, 2012 10:23 pm
by FTMSupport
If you can email us at support@iscoresports.com with the URL of your team website, we can reset the colors for you.

Re: Color Settings on Website set to FFFFFF (White)

Posted: Sat Mar 17, 2012 5:01 am
by bruinsbaseball
Email sent as requested for website http://iscorebaseball.com/BJSABruins10s" onclick="window.open(this.href);return false;

Thanks so much for the prompt response!

Re: Color Settings on Website set to FFFFFF (White)

Posted: Sun Mar 18, 2012 5:18 am
by bruinsbaseball
I was hoping the colors would be fixed sometime yesterday... but still waiting.

I'm new to iScore; does Customer Support work on the weekends? Hopefully by tomorrow the site will be back up. Thanks.

http://iscorebaseball.com/BJSABruins10s" onclick="window.open(this.href);return false;

Re: Color Settings on Website set to FFFFFF (White)

Posted: Sun Mar 18, 2012 6:29 am
by FTMSupport
Yes. We have not received an email yet on this. Our email queue is clear.

Re: Color Settings on Website set to FFFFFF (White)

Posted: Sun Mar 18, 2012 1:30 pm
by bruinsbaseball
I just resent the email from yesterday morning. Thanks for your assistance.

Re: Color Settings on Website set to FFFFFF (White)

Posted: Mon Mar 19, 2012 5:15 pm
by bruinsbaseball
It was fixed when i got up this morning; much appreciated!

Re: Color Settings on Website set to FFFFFF (White)

Posted: Thu Mar 22, 2012 5:51 pm
by OhioTex
they work all the time.. never sleep it seems...
bruinsbaseball wrote:I was hoping the colors would be fixed sometime yesterday... but still waiting.

I'm new to iScore; does Customer Support work on the weekends? Hopefully by tomorrow the site will be back up. Thanks.

http://iscorebaseball.com/BJSABruins10s" onclick="window.open(this.href);return false;

Re: Color Settings on Website set to FFFFFF (White)

Posted: Fri Mar 23, 2012 3:46 am
by SteelCityB
OhioTex wrote:they work all the time.. never sleep it seems...
^^This. Customer support for this app is beyond excellent.