Page 1 of 1

Missing pitching stats from teamstats.xls

Posted: Tue Feb 16, 2016 11:13 am
by leftside9
Strange one because I did this the past couple of years. When emailing team stats with all file types I get everything *except* the pitching stats in the teamstats.xls file. To make sure I am stating that right I get:

1. Content of email body has everything
2. CSV files attached to email have everything
3. XLS file attached has all batting stats on the batting tab and fielding stats on fielding tab but only has header rows and no player data on the pitching tab.

Please advise - thanks.

Lee

*UPDATE* - Just noticed the pitching stats (only pitching) are missing from the gamestats.xls file when emailing games as well.

Re: Missing pitching stats from teamstats.xls

Posted: Tue Feb 16, 2016 12:56 pm
by FTMSupport
Do you have the pitching stats set to visible in the app? See the following link about rearranging / picking stats:

http://iscoresports.com/manual/#h.dpmrtn6dkm5f" onclick="window.open(this.href);return false;

If this does not help, please do an Options -> Export and email your customer ID (found on the Options screen) and the specific game/team you are looking at and we will check your data to see what is going on.

Re: Missing pitching stats from teamstats.xls

Posted: Tue Feb 16, 2016 2:21 pm
by leftside9
It is actually set to visiblee. As I mentioned they appear everywhere except the teamstats.xls file. Strange. I have exported. To what email address should I send the ID and team information?

Re: Missing pitching stats from teamstats.xls

Posted: Tue Feb 16, 2016 9:01 pm
by FTMSupport

Re: Missing pitching stats from teamstats.xls

Posted: Sun Feb 21, 2016 4:23 am
by leftside9
Any luck finding anything on this one? Email was sent but haven't heard anything since. I know you guys are busy - just hoping you guys saw something.

Thanks.

Re: Missing pitching stats from teamstats.xls

Posted: Sun Feb 21, 2016 11:09 am
by FTMSupport
Sorry, we are not finding the email right now. Can you please email with the details one more time to support@iscoresports.com? Thank you.

Re: Missing pitching stats from teamstats.xls

Posted: Sun Feb 21, 2016 11:11 am
by leftside9
On its way. Thanks for the help.

Lee