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Add player crash iOS (fixed)

Posted: Fri Jul 22, 2016 7:10 pm
by OhioTex
Support

You are getting killed with low star reviews on itunes site.

One is a simple bug fix. New player add crash

Player Manager > add new player > crash
( on iOS universal 4.706 iPhone)

I bring this up because it has been reported here on the forum .... Month or so ago .. And i happen to stumble across it the other day on a training class and now i see it hurting reviews in iTunes

Re: Add player crash iOS

Posted: Sun Jul 24, 2016 6:07 pm
by FTMSupport
We are trying to reproduce this and are not getting the crash. Tapped Player Manager, tapped Add New Player, and it is not crashing. Is there a step we are missing?

Re: Add player crash iOS

Posted: Sun Jul 24, 2016 6:16 pm
by FTMSupport
What version of iOS are you using when getting the crash? Maybe we have different versions?

Re: Add new player crash iOS

Posted: Mon Jul 25, 2016 12:16 am
by OhioTex
Odd? You can't repeat the crash it happens to me every time

( my Apology for my short response in prior post, if you can't recreate you can't fix.. Let me elaborate w more detail to help you troubleshoot)

MENU PAGE > PLAYER MANAGER > ADD NEW PLAYER ( yup, that simple, no orher steps)
The 'crash' is technically a flash to new player card 'black screen' than goes to iOS home screen ISCORE is technically still running in background, so just a switch over. But then reopen at main menu page not 'add player' screen. )

I am on IOS iphone 5s w iOS 9.32 ( most current)

Using Iscore baseball 4.706 (most current universal iphone/ipad version). I just re-downloaded the iOS 4.705 -'iphone' only version and reproduced the same issue.

I Do not have access at moment to test iPad.

This crash is noted multiple times (unfavorably) in apple store reviews for current version 4.706 ( posts dated may 17, may 20, may 23, june 2). So i do not think isolated to just my configuration.

This crash was also called out in this forum earlier this month ..

viewtopic.php?f=5&t=11199

Re: Add player crash iOS

Posted: Mon Jul 25, 2016 6:05 am
by OhioTex
Perhaps you tested on different hardware or a non public beta version and can not repeat because the issue is already known, and fixed for next release. what version and device were you able to make it work on?? / OhioTex

Re: Add player crash iOS

Posted: Mon Jul 25, 2016 6:08 am
by PetroGuy
I just tried this also. Same steps as OhioTex. It works fine on my iPad (No dump to iOS main screen). However, on my iPhone, it dumps to the iOS main screen. Every time.

Both are public release versions 4.7 0 6. iOS version 9.3.2.

Re: Add player crash iOS

Posted: Mon Jul 25, 2016 6:32 am
by PetroGuy
FYI - Just tried updating to iOS version 9.3.3. iPhone still dumps me to the main screen.

Re: Add player crash iOS

Posted: Mon Jul 25, 2016 7:07 am
by FTMSupport
Ah... when running the IPHONE add player is crashing. That is the piece that was missing in the above steps. We were trying to reproduce on an IPAD. Thank you. We will get this fixed right away.

Re: Add player crash iOS

Posted: Mon Jul 25, 2016 8:01 am
by OhioTex
great, thanks keep us posted.

sorry, iPhone was referenced in the original user post by abelcubano but must have dropped off over time.
viewtopic.php?f=5&t=11199

FYI , iTunes reviews has a few mentions of this "add a player" issue too. May 17,20, 23 and June 2 by different users

Re: Add player crash iOS

Posted: Mon Jul 25, 2016 10:56 am
by FTMSupport
Fix being submitted for this to Apple today.