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App crashing & no stats in last game (resolved/fixed)

Posted: Mon Oct 24, 2016 12:20 pm
by Kpaino
When I try to see the stats on the last game played, the whole app crashes. The pitching stats are not calculated, nor are the pitchers listed in the screen before it crashes. Can anyone help with this?

Re: App crashing & no stats in last game

Posted: Mon Oct 24, 2016 7:04 pm
by FTMSupport
If you do an Options -> Export and email your customer ID (found on the Options screen) to support@iscoresports.com, we can take a look at your data. Please be sure to indicate in the email which game you are trying to view so we can try to reproduce the issue on a device here.

Re: App crashing & no stats in last game

Posted: Mon Oct 24, 2016 7:35 pm
by OhioTex
Couple things you can check on your own as possible causes ..

Make sure you do not have any players on both teams in the game (home and visitor). A player can only be in one team line up.

Also make sure game, is final (ie game over screen sreen reached

Re: App crashing & no stats in last game

Posted: Tue Oct 25, 2016 2:44 pm
by Kpaino
I verified that the players were not shared and that the game was ended. I can pull up the scorebook but none of the stats show and are not a part of the players individual stats.
Email sent per above customer support request.

Re: App crashing & no stats in last game

Posted: Tue Oct 25, 2016 9:32 pm
by OhioTex
Is it just pitching stats? Home and visitor?
Or is it also batting and fielding stats that re missing?.. Y

Re: App crashing & no stats in last game

Posted: Tue Oct 25, 2016 11:34 pm
by FTMSupport
We have resolved the issue for this customer through support. The game had been scored with 10 batters, then reduced to 9, and there was an LOB calculation that was causing an issue because of this change.

Re: App crashing & no stats in last game

Posted: Wed Oct 26, 2016 4:57 am
by OhioTex
Thanks for update for community.
Good to see identified and solved quickly.