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Missing Scores in myiscorecentral (answered, pending user follow up if needed)
Posted: Wed Dec 14, 2016 9:36 am
by Sparticus
I notice that in the score column of some of my games that the score tally, ie. 6-5 is missing in the SCORE column. I also noticed that when I click on the box score of those games that nothing appears in the following screen. Just the hexagonal background is shown. The rest of the game data appears when clicking on the right side tabs.
The Scores were there at one time because I had saved the information to a Numbers doc. Is there something I need to do to see this data?
Re: Missing Scores in myiscorecentral
Posted: Wed Dec 14, 2016 10:16 am
by OhioTex
@Support will have to follow up as this is about their servers for my.iscorecentral.com. ( i have not seen any other posts reporting similar problems)
Couple things that you can do from your device
1) option > export (as that is what updates the my.iscorecentral.con server) and
2) email yourself the stats ( from game manager > game > email)
Re: Missing Scores in myiscorecentral
Posted: Wed Dec 14, 2016 11:28 am
by Sparticus
Tex,
I export pretty much after every game. I see the scores on my device which is kind of odd. Some scores show up in between blocks of scores in that column with just a ( - ) on my computer.
Re: Missing Scores in myiscorecentral
Posted: Wed Dec 14, 2016 3:17 pm
by FTMSupport
Try doing a Recalc from the stats screen on your device for any game that is showing this way, then do an Options -> Export again. If you continue to see the issue after doing this, email us with your customer ID and the specific game(s) you are looking at and we can take a look at your data.