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Had to factory reset my tablet. (answered)
Posted: Fri Apr 14, 2017 5:48 am
by blockscott
I had to factory reset my tablet, so I exported the data in iscore first to collect recent scored games...then i reset my tablet and reinstalled app. Now I have a different customer id and can't retrieve all my data. Need help, we have 2 games tomorrow morning!
I know my old customer code, but can't look up the password for it as I've reset the device.
Thanks
Re: Had to factory reset my tablet.
Posted: Fri Apr 14, 2017 7:02 am
by FTMSupport
Email us at
support@iscoresports.com with the old customer ID and we can reset the password for you. You can then use the steps here to transfer all the data to your new account:
http://iscoresports.com/baseball/kb/faq ... lldata.php
Re: Had to factory reset my tablet.
Posted: Fri Apr 14, 2017 7:56 am
by OhioTex
If you previously registered your old device ID to an email address as described here
http://iscoresports.com/baseball/kb/faq ... device.php)
you don't have to wait on support. you can copy your data yourself in less than 5 minutes
Here is how.
1) register new device to same email address,
http://iscoresports.com/baseball/kb/faq ... device.php)
2) copy database on my.iscorecentral.com (
as support mentioned below)
http://iscoresports.com/baseball/kb/faq ... lldata.php
- a) log onto my.iscorecentral.com with your registered email address
b) go to account tab .. you will see both device IDs .
c) Click manage data ..
d) copy database from old to new ..
e) new device > option > import
good to go in less than 5 min