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my.iscorecentral login problem (resolved)
Posted: Wed Apr 26, 2017 1:36 am
by Echidnet
Hi
I've tried a few times today to login to my.iscorecentral using the info in the Options->Admin Website of iScore on my iPad but it kept telling me that my username/password was invalid. I tried to change my password but it timed out (twice) trying to connect to the server. Can you please help.
thanks
Re: my.iscorecentral login problem
Posted: Wed Apr 26, 2017 5:59 am
by OhioTex
changing Password from your device (Options > Admin WebSite > Change Password) is the right troubleshooting step.
Perhaps you had a momentary bad connection when you 'timed out'.
Please verify connection and try changing again .
(I just tried changing mine and no issues , servers working)
Then try logging on again with customer ID and new password at my.iscorecentral.com
(I just tried logging in and no issues , servers working)
Re: my.iscorecentral login problem (awaiting user response back)
Posted: Wed Apr 26, 2017 7:21 pm
by Echidnet
Thanks for your response.
Just tried again and same result ... just sat there for about 5 minutes before saying that it was unable to contact the server.
Re: my.iscorecentral login problem (awaiting user response back)
Posted: Wed Apr 26, 2017 7:52 pm
by Echidnet
Would you believe I did an export and then tried to log in again with my latest attempt of change password and it worked. Go figure.
Re: my.iscorecentral login problem (awaiting user response back)
Posted: Wed Apr 26, 2017 8:33 pm
by OhioTex
Great,
i will assume you are solved.
Re: my.iscorecentral login problem (awaiting user response back)
Posted: Thu Apr 27, 2017 4:38 am
by team mom
Echidnet wrote:Would you believe I did an export and then tried to log in again with my latest attempt of change password and it worked. Go figure.
If you are a new user, an initial export is require to populate the admin website before you are able to login for the first time.