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Game lost after crash
Posted: Sat May 22, 2010 8:07 pm
by gingbear
Program crashed during the game. I restarted the program and continued scoring. After the game was over, I turned off the iPad. When I turned it back on the game was at the point of the crash. I appear to have lost the remainder of the game. I didn't have wi-fi so I couldn't export at the field. Any ideas?
Re: Game lost after crash
Posted: Sat May 22, 2010 8:10 pm
by FTMSupport
We have not heard of this happening before, but if you can export your database to us now (Options->Export) and email us your customer ID (bottom left of Options screen), we can take a look at your database to see what happened.
People exit and re-enter to continue scoring all the time without trouble, so we are curious to see your database. If you can include any details of what happened right up to the point of the crash, that could be helpful as well. Thank you.