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edit pitch by pitch
Posted: Thu Mar 03, 2011 7:51 pm
by jrjacketbaseball
I'm using an HTC inspire on android. When ever I try to edit in the pitch by pitch section, once I select the pitch to correct, it will take to a new screen. I see edit buttons, however nothing located next to them. If I select the edit buttons, it allows.me to make the change. The problem is that you don't know which edit button to select. I have tobsekect each one to figure it out.
FYI-I love the app. The best app on Droid.
Re: edit pitch by pitch
Posted: Thu Mar 03, 2011 8:34 pm
by FTMSupport
We are investigating this issue... we are not sure why it is happening to some people and not others. Here is a thread where it has been discussed:
viewtopic.php?f=5&t=2813&p=12839
Hopefully we will have a solution soon.
Re: edit pitch by pitch
Posted: Thu Mar 03, 2011 9:24 pm
by jrjacketbaseball
Thanks guys. You guys have the best service of any software company i have dealt with. Your response times are incredible. I don't mind waiting for a resolution, because I know you are working on it.
FYI--I have the same white background that as mention in the other post. Hopefully it is not an HTC issue.
Re: edit pitch by pitch
Posted: Sat Mar 05, 2011 11:54 pm
by FTMSupport
We just released v3.09 for Android, and we put in a change that we hope fixes this issue. Since we have been unable to reproduce it, we can not know for sure, but please give it a try and let us know.
Re: edit pitch by pitch
Posted: Sun Mar 06, 2011 9:25 am
by jrjacketbaseball
just downloaded the new release and I am still have the problem. The background is still white and can not see the labels on the edit screen.
HTC Inspire
Re: edit pitch by pitch
Posted: Sun Mar 06, 2011 9:42 am
by FTMSupport
And on the title screen, it is now showing v3.09?
Re: edit pitch by pitch
Posted: Sun Mar 06, 2011 10:32 am
by jrjacketbaseball
yes, It is showing v3.09.141
Re: edit pitch by pitch
Posted: Sun Mar 06, 2011 2:36 pm
by FTMSupport
That means the HTC is completely ignoring an image we are putting on that screen. We changed v3.09 to actually put an image object on the screen, and the HTC is ignoring it.
We will continue trying things with each update to see if we can't find something that works. As noted, we don't actually have a device that is seeing this issue, so it makes it a bit of a challenge, but hopefully we will find something.
Re: edit pitch by pitch
Posted: Sun Mar 06, 2011 3:03 pm
by jrjacketbaseball
Thanks. You guys have been very responsive. It's not the end of the world. I can figure it out you just have select each one. I know you guys will let us know when you get a fix. This is mere cosmetic, the app still works.
Can't say enough about iScore. Its great.
Re: edit pitch by pitch
Posted: Thu Mar 17, 2011 6:42 pm
by jrjacketbaseball
Do you have an eta on this issue?