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application crashes on new iPad with retina display

Posted: Sat Nov 17, 2012 7:55 pm
by joboo1drew
App will not load on the new iPad. Crashes immediately.

Re: application crashes on new iPad with retina display

Posted: Sat Nov 17, 2012 11:35 pm
by FTMSupport
It sounds like it did not install completely. Try removing it from the device and re-installing.

Re: application crashes on new iPad with retina display

Posted: Sun Nov 18, 2012 6:00 am
by joboo1drew
Thanks for all of the help via email. After I reinstalled and you transferred all of the data from my old device to my new one I had all of the data.

Re: application crashes on new iPad with retina display

Posted: Sun Nov 18, 2012 6:12 am
by OhioTex
typical "excellent" customer support. thanks for letting the community know!