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Not able to email game or team stats since the new version
Posted: Mon Mar 04, 2013 7:50 pm
by Jmparor9
I downloaded the update today. I really like it a lot but now I can't email my game or team stats for completed games. Please fix
Re: Not able to email game or team stats since the new version
Posted: Mon Mar 04, 2013 9:11 pm
by FTMSupport
We have found an issue with apostrophes in player names. This will be fixed in the next update. In the meantime, if you remove the apostrophes from player names, you should be able to email fine.
Re: Not able to email game or team stats since the new version
Posted: Mon Mar 04, 2013 9:55 pm
by Jmparor9
I have no apostrophe's in my player names.
Re: Not able to email game or team stats since the new version
Posted: Mon Mar 04, 2013 9:56 pm
by FTMSupport
Any other strange characters? quotes? ampersands? If you do an Options -> Export and email us the customer ID of your device to
support@iscoresports.com and let us know what specifically you are trying to mail, we can take a look and see what is going on.
Re: Not able to email game or team stats since the new version
Posted: Tue Mar 05, 2013 5:06 am
by AE32170C18
That fixed my problem.... Thanks
Re: Not able to email game or team stats since the new version
Posted: Tue Mar 05, 2013 9:19 am
by johnbark10
FTMSupport wrote:Any other strange characters? quotes? ampersands? If you do an Options -> Export and email us the customer ID of your device to
support@iscoresports.com and let us know what specifically you are trying to mail, we can take a look and see what is going on.
does that include hypens or periods in players names too (Wei-Yin Chen and J.J. Hardy)? because I can't email either! UGH! Very frustrating!!!
Re: Not able to email game or team stats since the new version
Posted: Tue Mar 05, 2013 9:22 am
by FTMSupport
Hyphens should be fine, but quotes and possible ampersands (&) could cause issues. There were a couple other things on Android devices that were causing failed emails as well, and they have all been fixed in the update we just submitted.
Re: Not able to email game or team stats since the new version
Posted: Tue Mar 05, 2013 9:24 am
by johnbark10
FTMSupport wrote:Hyphens should be fine, but quotes and possible ampersands (&) could cause issues. There were a couple other things on Android devices that were causing failed emails as well, and they have all been fixed in the update we just submitted.
mine is on my iTouch...and I have no other "characters" than hyphens and periods...what next?
Re: Not able to email game or team stats since the new version
Posted: Tue Mar 05, 2013 9:26 am
by FTMSupport
Do an Options -> Export and email us your customer ID and what you are trying to email to
support@iscorsports.com and we will take a look at your data to see what may be going on.
Re: Not able to email game or team stats since the new version
Posted: Tue Mar 05, 2013 9:27 am
by johnbark10
FTMSupport wrote:Do an Options -> Export and email us your customer ID and what you are trying to email to
support@iscorsports.com and we will take a look at your data to see what may be going on.
just did that...thanks...