Email Not Working

If you are having an issue with iScore Baseball, please post it here and we will try and find solutions so everybody will be aware of them.
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tbladecki
Posts: 7
Joined: Wed Nov 21, 2012 1:19 pm

Email Not Working

Post by tbladecki » Tue Mar 19, 2013 12:30 pm

I have been trying to email the results after the game, and also sending the game link; from 2 different devices and both running v4.02.307. I am getting errors when trying to email to a gmail account and also just trying to email to the 'web' address.

Am I missing something or is it broke?
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Email Not Working

Post by FTMSupport » Tue Mar 19, 2013 1:16 pm

Emails are working fine... we just confirmed from a device here. 4.02 is not the most recent version of iScore --- you should try updating and try sending the emails again.

If you are getting a Successful message, but not receiving the email, it means it is being filtered to SPAM. From your gmail account, send an email to "DoNotReply@iscoresports.com" and it will add our address to your "friends" list and won't send the emails to SPAM any more.

If you are getting a Failure message, it usually indicates no or poor internet connection. Verify your internet connection and try again.

If you are getting a failure, have a good internet connection, and are running the most recent version of iScore, do an Options -> Export, email us your customer ID to support@iscoresports.com and let us know what you are trying to email and we will try and reproduce the failure here.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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