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Problem with Handedness Switching Randomly in Game

Posted: Mon Jul 07, 2014 12:46 pm
by iklimon
My son started switch hitting this year. I decided to purchase the TruMedia add on so that he could get a sense of where his weaknesses are in his left handed swing. Oddly enough, TruMedia was telling me that he was facing left handed batters that he was not or taking right handed swings that he has not (there seems to be a paucity of left handed pitchers in Colorado at 12U. We have three on our team and we've seen a grand total of 3 others across 61 travel ball games). Anyway, the point is that when I went to investigate, I found that TruMedia wasn't wrong. Somehow, in some games, the handedness of the pitcher/batter gets switch in a 3rd strike or out situation.

These two images show two sequential pitches to my son:

https://www.dropbox.com/s/8h278tpl3xbom ... ched01.PNG" onclick="window.open(this.href);return false;


https://www.dropbox.com/s/gjmufd4eni2yi ... ched02.PNG" onclick="window.open(this.href);return false;

Originally I thought that this was because my son was formerly a right handed batter and is now a switch hitter. However, after looking at his teammates, some of the kids who are left or right handed only are showing a handful of swings from their off hand. It generally seems to be related to a third strike or an out situation. That's all the information that I have at the moment.

IanK

Re: Problem with Handedness Switching Randomly in Game

Posted: Mon Jul 07, 2014 5:07 pm
by FTMSupport
If you export and email your customer ID and specific game/player/pitch to support@iscoresports.com, we can take a look at your data.

Re: Problem with Handedness Switching Randomly in Game

Posted: Mon Jul 14, 2014 1:12 pm
by iklimon
Thank you, I have send an email as requested.

Re: Problem with Handedness Switching Randomly in Game

Posted: Mon Jul 21, 2014 8:57 pm
by iklimon
I'm just following up on the status of this issue.

Re: Problem with Handedness Switching Randomly in Game

Posted: Mon Jul 21, 2014 9:57 pm
by FTMSupport
We have received your emails, and are researching what is going on. Sorry for the delay, but it has not been an easy item to see what is going on. We will respond to your emails when we have more details.

Thank you.

Re: Problem with Handedness Switching Randomly in Game

Posted: Wed Aug 13, 2014 9:37 pm
by iklimon
Thanks for the heads-up.

Re: Problem with Handedness Switching Randomly in Game

Posted: Wed Oct 22, 2014 6:52 am
by iklimon
Just pinging the thread to see if you have made any progress on this?

Re: Problem with Handedness Switching Randomly in Game

Posted: Sun Feb 01, 2015 7:21 am
by iklimon
Wondering if this got fixed in the most recent update. Is there a list of fixes posted somewhere?

Re: Problem with Handedness Switching Randomly in Game

Posted: Sun Feb 01, 2015 8:45 pm
by FTMSupport
We have still not been able to reproduce this issue. If you have the absolute simplest set of steps to reproduce this when starting with a new game, we can try and follow those exact steps on a device here to see if we can reproduce the issue.