App crashing & no stats in last game (resolved/fixed)

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Kpaino
Posts: 2
Joined: Mon Oct 24, 2016 12:15 pm

App crashing & no stats in last game (resolved/fixed)

Post by Kpaino » Mon Oct 24, 2016 12:20 pm

When I try to see the stats on the last game played, the whole app crashes. The pitching stats are not calculated, nor are the pitchers listed in the screen before it crashes. Can anyone help with this?
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: App crashing & no stats in last game

Post by FTMSupport » Mon Oct 24, 2016 7:04 pm

If you do an Options -> Export and email your customer ID (found on the Options screen) to support@iscoresports.com, we can take a look at your data. Please be sure to indicate in the email which game you are trying to view so we can try to reproduce the issue on a device here.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
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Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: App crashing & no stats in last game

Post by OhioTex » Mon Oct 24, 2016 7:35 pm

Couple things you can check on your own as possible causes ..

Make sure you do not have any players on both teams in the game (home and visitor). A player can only be in one team line up.

Also make sure game, is final (ie game over screen sreen reached
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iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
Kpaino
Posts: 2
Joined: Mon Oct 24, 2016 12:15 pm

Re: App crashing & no stats in last game

Post by Kpaino » Tue Oct 25, 2016 2:44 pm

I verified that the players were not shared and that the game was ended. I can pull up the scorebook but none of the stats show and are not a part of the players individual stats.
Email sent per above customer support request.
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OhioTex
Posts: 5501
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Location: Columbus OH

Re: App crashing & no stats in last game

Post by OhioTex » Tue Oct 25, 2016 9:32 pm

Is it just pitching stats? Home and visitor?
Or is it also batting and fielding stats that re missing?.. Y
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: App crashing & no stats in last game

Post by FTMSupport » Tue Oct 25, 2016 11:34 pm

We have resolved the issue for this customer through support. The game had been scored with 10 batters, then reduced to 9, and there was an LOB calculation that was causing an issue because of this change.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: App crashing & no stats in last game

Post by OhioTex » Wed Oct 26, 2016 4:57 am

Thanks for update for community.
Good to see identified and solved quickly.
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
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