App crashing & no stats in last game (resolved/fixed)
App crashing & no stats in last game (resolved/fixed)
When I try to see the stats on the last game played, the whole app crashes. The pitching stats are not calculated, nor are the pitchers listed in the screen before it crashes. Can anyone help with this?
- FTMSupport
- Site Admin
- Posts: 13193
- Joined: Sat Mar 28, 2009 7:25 pm
Re: App crashing & no stats in last game
If you do an Options -> Export and email your customer ID (found on the Options screen) to support@iscoresports.com, we can take a look at your data. Please be sure to indicate in the email which game you are trying to view so we can try to reproduce the issue on a device here.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
Re: App crashing & no stats in last game
Couple things you can check on your own as possible causes ..
Make sure you do not have any players on both teams in the game (home and visitor). A player can only be in one team line up.
Also make sure game, is final (ie game over screen sreen reached
Make sure you do not have any players on both teams in the game (home and visitor). A player can only be in one team line up.
Also make sure game, is final (ie game over screen sreen reached
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iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
Re: App crashing & no stats in last game
I verified that the players were not shared and that the game was ended. I can pull up the scorebook but none of the stats show and are not a part of the players individual stats.
Email sent per above customer support request.
Email sent per above customer support request.
Re: App crashing & no stats in last game
Is it just pitching stats? Home and visitor?
Or is it also batting and fielding stats that re missing?.. Y
Or is it also batting and fielding stats that re missing?.. Y
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
- FTMSupport
- Site Admin
- Posts: 13193
- Joined: Sat Mar 28, 2009 7:25 pm
Re: App crashing & no stats in last game
We have resolved the issue for this customer through support. The game had been scored with 10 batters, then reduced to 9, and there was an LOB calculation that was causing an issue because of this change.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
Re: App crashing & no stats in last game
Thanks for update for community.
Good to see identified and solved quickly.
Good to see identified and solved quickly.
..........................................
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1
iScore Baseball/Softball
* FAQ http://iscoresports.com//baseball/support.php
* Updated Manual http://iscoresports.com/baseball/manual.php?gd=1
* Stat Formulas http://data.iscorecentral.com/legend.ph ... internal=1