Game not syncing

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guinness
Posts: 6
Joined: Wed Mar 17, 2010 11:38 am

Game not syncing

Post by guinness » Fri Sep 17, 2010 6:31 am

I am syncing games from someone else's data base. I successfully downloaded 4 games but the 5th game I am getting an error message. The message says "You can not import data where one of the teams has been deleted!" Under the team mapping it says Tracy Rangers (that is the name of the team), then it says in red ink "Missing". I have told him this and he said the team is not missing. He even did the whole game over and it is still not syncing. Can someone please help?

Jim
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Game not syncing

Post by FTMSupport » Fri Sep 17, 2010 7:58 am

If you can email us at support@iscorecentral.com with the customer ID and which game it is you are trying to pull in, we will see what is going on. Thank you.
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guinness
Posts: 6
Joined: Wed Mar 17, 2010 11:38 am

Re: Game not syncing

Post by guinness » Fri Sep 17, 2010 8:12 am

[msg edited by moderator. ID and Password information removed.
Please email support and do not post customer ID and passwords on the board. Thanks]


user ID = xxxxxxxxxx
password = xxxxx

Game is vs Tracy Rangers

I am guessing that he must have entered the team twice and deleted one. Let me know what you think.

Jim
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